FAQ’s

Residential and Commercial Windows Doors and Glazing

Yes. Rockingham Glass offers a glass replacement service for all glass in homes.

Yes. Rockingham Glass offers a glass replacement service for all glass, in any type of commercial building. Our 24 Hour glazing teams have nationally recognised site inductions, police clearance and access passes for many commercial centres.

Generally, a glazing team will take between 45 and 60 minutes to repair a broken window or door. Depending on glass type, the repairs are usually completed on the first visit, so you can get on with your day or get back to business.

Yes. Please see our procedure for insurance repairs set out below –

  • You call Rockingham Glass on 08 95271794 (24 Hour service)
  • We come out to your place and replace your broken glass
  • We complete an insurance claim form with you on site
  • You pay your insurance excess to Rockingham Glass
  • Rockingham Glass bills your insurance company direct
  • Your insurance company pays Rockingham Glass direct

Note: Some Insurance companies prefer to reimburse the insured. In this instance you will need to pay the amount in full to Rockingham Glass and your insurance company will reimburse you direct. Your Rockingham Glass Glazier will let you know if your insurance company will accept direct billing or if you need to seek reimbursement from your insurer. Just have your current insurance policy ready for our glazier to review.

We handle insurance claims for clients insured by all the major insurance companies.

Most times, yes that is the case. But some older windows and doors glazed under an older glazing standard will need to be upgraded to the most recent standards (AS1288-2006) set by the BCI. This is to ensure the safety of your family and building occupants. Or if you would like to enquire about upgrading your glass to energy efficient glass or double glazing please ask our friendly staff.

Yes. We prefer that someone is home to let our glaziers in to the property, as in most cases we need to access the inside of the windows and doors to replace the glass, and clean up any mess.

Yes. We can cut clients own glass if you bring it to our factory. But some glass, such as Toughened Safety Glass cannot be cut or altered in any way. It’s best if you bring what you have to our workshop and we can advise if it can be done.

Note: We have an “All Care No Responsibility” clause when cutting clients own glass.

Yes. We will take all glass we remove from a job and dispose of it for you.

Unless by prior arrangement, all window repairs must be paid C.O.D. (Cash on Delivery) at the time of completion. This can be arranged over the phone with our friendly office staff, or with the glazier on site.

Yes. We have dedicated sales staff we can appoint to your enquiry, and visit for a free measure and quote at a time that suits. Please contact our friendly office staff or use our Contacts Page to enquire.

Within reason yes, we can arrange this. Please call our friendly office staff to discuss.

Yes. We do require a deposit for quoted works to proceed. Please call our friendly office staff to discuss this.

Generally, from the time a deposit is received we allow 12 to 15 working days for material procurement and the fabrication process to be completed. You will be contacted by our job scheduler as soon as the fabrication process is complete. Some jobs may be able to be pre-booked, and this is done on a case by case basis. Please call our friendly office staff to discuss this.

New Windows and Doors Shower Screens and Mirrors Security Doors and Windows

We manufacture and install all types of domestic and commercial aluminium framed windows from our Rockingham workshop – Sliding, Awning, Bi-fold, Double Hung Sash, Louvre, Shopfront.

Please refer to our Products Listing on our website.

We manufacture and install all types of domestic and commercial aluminium framed doors from our Rockingham workshop – Sliding, Hinged, Bi-fold, Shopfront.

Please refer to our Products Listing on our website.

We manufacture and install all types of aluminium Security Doors and Window Screens from our Rockingham workshop –

Stainless Steel SUPASCREEN Security Doors and Window Screens

Perforated Sheet Security Doors and Window Screens

Diamond Grill Security Doors and Windows Screens

And, Decorative Cast Grill Security Doors.

Please refer to our Products Listing on our website.

We manufacture and install all types of Shower Screens from our Rockingham workshop –

Frameless Sliding, Hinged, Pivot door

Semi-Frameless Sliding, Hinged, Pivot door

Framed Sliding, Hinged, Pivot door

Or custom design your own.

Please refer to our Products Listing on our website.

We manufacture and install all types of Mirrors from our Rockingham workshop – Frameless, Framed, Slimline Framed, Semi-Frameless and Bevelled

Please refer to our Products Listing on our website.

Pet Doors

Yes. We supply and install many types and sizes of pet doors. Please contact our friendly office staff to discuss this.

We supply and install “Transcat” pet doors in two sizes, and “Petway” pet doors in three sizes.

Please refer to our Products Listing on our website.

No. We always provide a new window or door glass panel in Toughened Safety Glass, for your pet’s safety, and your own piece of mind.

Yes. We fit pet doors to existing and our own new Security Screen Doors.

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